Shipping Policy

Shipping Policy

We currently ship all orders from our warehouse in China using tracked shipping to ensure reliable and timely delivery. The items will ship to your country, and then be delivered final mile by a local carrier.

Shipping Costs

  • European Union (EU):

    • Free shipping on orders over €50.00

    • Orders under €50.00: Shipping fees are calculated at checkout

  • Rest of the World (Non-EU countries):

    • Free shipping on orders over €70.00

    • Orders under €70.00: Shipping fees are calculated at checkout

Order Processing Time

  • Orders are typically processed and dispatched within 1–2 business days.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

Delivery Times

Delivery times vary depending on your location:

  • EU countries: Usually within 2–8 business days

  • Non-EU countries: Usually within 5–15 business days, depending on customs processing and local delivery services

Customs, Duties & Taxes (International Orders)

Orders are shipped on a Delivered Duty Paid (DDP) basis to most destinations. If you are uncertain if DDP would be available in your country please contact us. 

This means:

  •  Import duties, customs fees, and applicable taxes are included in the shipping process and handled by us.
  •  Customers should not be required to pay additional customs duties or import charges upon delivery.
  •  In the unlikely event that customs or a carrier requests additional payment, please contact our support team before making any payment.

Please note that customs procedures and delivery times may vary by country. In destinations where DDP shipping is not available, any applicable duties, taxes, or import fees remain the responsibility of the customer.

Shipping Restrictions

  • We currently do not ship to PO boxes or military addresses (e.g., APO/FPO/DPO)

  • If we are unable to ship to your country due to logistical or legal restrictions, you will be notified during checkout

Delivery Issues

  • Please ensure your shipping address is accurate and complete. We are not responsible for lost packages due to incorrect addresses.

  • If your package is marked as delivered but cannot be found, please first check with neighbors or your local delivery office. If the issue persists, contact us and we’ll do our best to assist you.